Top 5 Best VoIP Phone Services for Your Business in 2019

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VoIP stands for Voice over Internet Protocol. A VoIP is a business communication technology that allows you to make and receive calls over the internet by converting calls into digital signals and transmits those signals over the internet.

Earlier we were only familiar with the traditional landline phones and had no alternate choices. Now with the advent of internet, there is a choice of VoIP phone delivery service. VoIP is currently gaining more attention and customers.

VoIP vs Landline

Probably the best way to understand which service has an advantage over the other, it will be good if we compare some of the key areas –  features, technology, reliability, and cost:

voip vs telephone

Features:

Landline phones provide only the most basic features whereas VoIP phones bring to you a wide range of features like voicemail to email, automatic call forwarding, having a virtual receptionist, three-digit dialing and much more. If your business is in search of advanced features that can work across multiple locations and also work in the cloud then VoIP is the only solution.

Technology:

Landline phone uses the legacy system of exchange infrastructure and copper wires and most phones companies are not committed to upgrading the system. Digital companies are on the other hand are rapidly upgrading and developing their technology to provide a better and wider range of services to their customers. Digital communications are becoming increasingly popular among businesses and individual consumers.

Reliability:

Earlier landlines had an edge over VoIP phones in context of reliability. However, with the evolution of high-speed internet, the gap between VoIP and landline has closed. You can now choose your internet service provider to ensure that your connection is secure and meets the requirement of VoIP providers that you are considering.

Cost:

VoIP is typically 40 to 50% less expensive than traditional landline phone services. If you have multiple landline phones in your office then you will require a PBX or private branch exchange which can cost you thousands of dollars. VoIP is a far more inexpensive proposition – you will only need a few lines and can eliminate the initial outlay and the service maintenance costs.

VoIP edges over landline phones due to the feature-rich services that they offer. We have evaluated the best VoIP providers and have narrowed it to 5 best and here is our pick:

Top 5 Best VoIP Services for Business

Voice over Internet Protocol

RingCentral is a VoIP service which provides unlimited calling, multilevel auto-attendant, and a powerful and robust voicemail and conferencing.   RingCentral’s prices range from $29.99 to $39.99 per month for up to 10 users. Unlimited user plans range from $34.99 to $49.99 per month. All these plans have an annual contract option which also provides a discount on the cost per user. You can cancel anytime without any penalty charges. RingCentral offers 3 packages: Essentials, Standard and Premium. The essential features of these three plans are:

 

Essentials

Standard

Premium

Pricing $29.99 per user per month $34.99 per user per month $49.99 per user per month
Toll free minutes 100 1,000 2,500
Unlimited audio & video meetings 4 people per meeting 4 people per meeting 100 people per meeting
Unlimited Calling Yes Yes Yes
Visual voicemail & Voicemail to Email Yes Yes Yes
Integration with Microsoft, Google , Okta Yes Yes Yes
Call log reports No Yes Yes
Multi-level auto attendants No Yes Yes
Automatic call recording No No Yes
Voice mail transcription to text No No Yes

RingCentral offers all the features which are identical to those proved by other service providers it also allows integrations with business apps to give small businesses more options and also is a great VoIP solution for larger call centers especially for those businesses which require digital records of calls for quality assurance and training.

Nextiva is a reasonably priced VoIP provider that provides advanced features like auto-attendants, voicemail to email transcription, conference call capabilities and unlimited calling including top notch customer support. This is one of the most sought after VoIP services by small business owners and single entrepreneurs due to its affordability and features. Nextiva offers three service plans. Pro, Pro Plus and Enterprise. Pricing is per user and if more users are added the prices decrease. You can avail additional cost savings through a long term contract and prepaid arrangements. Here are some of the features offered by Nextiva –

 

Office PRO

Office PRO Plus

Office Enterprise

Pricing From $34.95 /user per month From $37.95 /user per month From $44.95 / user per month
Professionally recorded greetings NO 1 3
Cloud PBX Yes Yes Yes
Auto attendant Yes Yes Yes
Unlimited calling Yes Yes Yes
Free local and toll free number Yes Yes Yes
Voice mail to email transcription Yes Yes Yes
Conference Bridge No Yes Yes
Mobile App No Yes Yes
SMS Messaging No Yes Yes
Call recording No No Yes
CRM features No No Yes
Analytics and Reporting No No Yes

Nextiva offers all the standard phone system features businesses should expect, through their various plans however, what makes Nextiva stand out is their high standard customer support. All new customers are assigned a single point of contact to make the phoning experience smooth and comfortable. Your customer support officer will guide you step by step from setting up the phone and will also provide you training as to how to use your phone. Nextiva’s customer support allows you to raise an online ticket, participate in a live chat in case you have any issues and brags about a comprehensive knowledge base. They also provide phone support from 5 am to 6 pm Pacific time Monday through Friday and 6 am to 6 pm Pacific time on Saturdays and Sundays.

8X8 is a hosted VoIP service provider which caters features like text messaging, conferencing, call storage and unlimited fax. 8X8 offers three plans for their users X2, X5 and X8 and are equipped with international calling. We have found these features quite useful and have presented those essential features for you as below:

 

X2

X5

X8

Pricing $25 / user per month $35 / user per month $55 / user per month
Unlimited calling zones 14 countries 32 countries 47 countries
Audio and video conferencing Up to 5 people Up to 25 people Up to 50 people
Media storage 1GB 5GB 10 GB
Unlimited Fax Yes Yes Yes
SMS Messaging Yes Yes Yes
Phone Number Yes Yes Yes
Voicemail Yes Yes Yes
Auto-attendant Yes Yes Yes
Team- Messaging Yes Yes Yes
CRM Integration Yes Yes Yes
Call Recording No Yes Yes
Operator Switchboard No Yes Yes
Call Quality Reporting & Analytics No No Yes
Inbound and Outbound Contact center No No Yes

What makes 8X8 a distinct VoIP service provider in the market is their generous international calling plans. It offers international calls to more than 40 countries. This is ideal for small business owners who have to make a lot of international calls as this VoIP phone system provider offers significant cost savings over the long term when compared to other VoIP service providers.

Vonage is a well-known player in the VoIP market that offers unlimited calling, video meetings, file sharing, and chat. Vonage is the best fit for consultants and sales teams that use collaboration tools to stay connected. Vonage’s moderate pricing makes them a top pick among business owners. Vonage offers three plans Mobile, Premium and Advanced. Pricing, just like other VoIP service providers, as per users, however, if you add more users, then the pricing gets reduced. Vonage also offers A la carte options with the following features:

  • Local phone numbers: $9.99 per month
  • Toll-free numbers: $39.99 per month
  • Automatic call recording: $49.99 per month
  • Conference bridge: $14.99 per month plus 3 cents per minute.

Vonage Plan features includes:

 

Mobile

Premium

Advanced

Pricing $19.99 / user per month $29.99 / user per month $39.99 /user per month
Unlimited calling Yes Yes Yes
Mobile app Yes Yes Yes
SMS messaging Yes Yes Yes
Team Messaging Yes Yes Yes
Voice mail to Email Transcription Yes Yes Yes
Music on Hold Yes Yes Yes
Auto- attendant No Yes Yes
Video Conferencing No Yes Yes
CRM Integration No Yes Yes
Call Group No No Yes
On Demand Call Recording No No Yes
Visual Voicemail No No Yes
On boarding support No No Yes

Vonage offers many similar call management features which are identical to its competitors. However, it is the partnership with Amazon Chime which gives them a leg up as it integrates communication and collaboration tools. This feature alone sets Vonage, which is a popular VoIP provider apart for business collaboration solution.

Phone.com is a great choice for single entrepreneurs and budget-conscious small businesses that do not require to place a lot of calls or does not have the need for unlimited callings. It offers bundle plans of calling minutes along with other features like call conferencing and auto attendant. Phone.com offers three plans- Base, Plus and Pro. Here are some of the significant features:

 

Base

Plus

Pro

Pricing From $12.99 per month From $19.99 per month From 39.99 per month
Phone Numbers 1 Local or toll free 2 Local or toll free 3 Local or toll free
Included minutes 300 500 1000
SMS Messaging 5,000 10,000 20,000
Auto-attendant Yes Yes Yes
Call Conferencing Yes Yes Yes
Voicemail-to-Email Yes Yes Yes
Voicemail-to-Text No Yes Yes
Premium Hold Music No Yes Yes
Call Analytics No No Yes
Call Recording No No Yes
Video Conferencing No No Yes

Phone.com is one of the few VoIP service providers that offer low price calling to some countries outside the US. You can use your calling minutes to dial landline numbers in Canada, France, Germany, Israel, Italy, Puerto Rico, and the United Kingdom. You can also avail the CRM facility for an additional fee by contacting Phone.com’s sales team and call analytics are available for an extra monthly charge.

VoIP phone services are an affordable option to replace landline phones. Compared to landline phones that offer limited facilities, VoIP services offer a wide range of features that can facilitate in running your business operating smoothly. VoIP phone services are easy to use at an affordable cost. VoIP systems may soon be your only business phone choice.

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